Last Posting Dates & Delivery Information

We are currently despatching orders received before 13:00 on the same day, otherwise they are despatched the next working day of receipt of payment (ex. Sat, Sun and Bank Holidays). International orders are despatched the next working day from receipt of payment.

Please note: We do not despatch orders on Saturdays, Sundays or Bank Holidays. Please check our contact us page for any festive holiday closures. In which case, we work hard to despatch all pending orders on our return. 

LAST POSTING DATES FOR CHRISTMAS DELIVERY

Stay ahead of the holiday rush by noting the essential last posting dates for Christmas deliveries.

• Standard delivery (Royal Mail Tracked 48) comes with a deadline of 1pm Thursday 19th December, ensuring your gifts reach their destinations in time for the festivities.
   
• For swifter options, Enhanced delivery (Royal Mail Tracked 24) or Express/Courier Delivery extends the timeframe until 1pm Friday 20th December, offering an express shipping alternative. Please note: Royal Mail do delivery over the weekends but parcels sent out via DX on Friday will, if all goes well, be a Monday delivery.
   
• For those last-minute shoppers, orders placed over the last weekend before Christmas and on Monday 23rd December by 1pm will be dispatched. While couriers will strive for Christmas Eve deliveries, no guarantees can be made.

On all of these dates we will pack right up till the collection driver arrives, normally about 2pm for DX and the Royal Mail collection is about 3pm. So if it's past the 1pm deadline please call us and we can let you know if we can still despatch it same day.

However, secure a stress-free holiday season by placing your orders asap and avoiding the Christmas rush and potential disappointments. All the Couriers and Royal Mail are at their limits this time of year, so parcels are already taking longer to arrive in certain areas. 

INTERNATIONAL LAST POSTING DATES:

For Airmail Orders the majority of locations for Christmas Delivery Deadline is Friday 6th December, but for more information on specific locations, please see the Royal Mail Website.

DHL International Express are still currently meeting their timescales so check out your destination country estimated delivery days in the basket area. Cut off for last DHL despatch is 11am on Monday 23rd December, this is not guaranteed for Christmas delivery.

Our last working day is Monday 23rd December so any orders placed after this (1pm cut off time) will be despatched on Monday 6th January 2025 when we return from our festive holidays.
 

We have great delivery prices from Royal Mail and DX Express who deliver most of our products all around the UK, although we may also use Hermes when necessary for returns. As our delivery costs are regularly reviewed to keep prices as low as we can, prices shown in the checkout and customer service are subject to change. Please be assured we keep the delivery and packaging costs as low as possible, while assuring your order is delivered safely and efficiently. Please note: Heavier or items too long or expensive to be sent by Royal Mail will default to DX Express.

Current UK Mainland Delivery Charge Summary

• Standard Delivery Service - Royal Mail Tracked 48 is £4.99
• Enhanced Delivery Service - Royal Mail Tracked 24 is £6.99
• DX Express Next Working Day Delivery is £9.99
• DHL Express Next Working Day Delivery is £9.99

Free UK standard delivery available on all orders over £30

Please note: these great prices are per consignment and that extra charges only apply for deliveries to offshore UK destinations and for the Scottish Highlands, where an express service is requested.

An order can be left in a secure weather-proof location (e.g. shed, outhouse or garage) on the instructions of the customer but this is done at the customers own risk. We cannot advise the delivery companies to leave an item on the doorstep, over back gate or in the back garden etc.

However, in a minority of cases, if the delivery companies are unable to follow the instructions they will leave a 'Sorry you were out' delivery card. These cases could include:

• If it would be dangerous for them to access the nominated point.
• If the nominated point is clearly insecure, such as an easily viewed doorstep.
• If the item would be exposed to bad weather.

If a courier delivery arrives damaged or crushed, please do not sign for it or sign for it only as damaged container. Let us know within 24 hrs or the next working day so we can resolve the issue.

DX Express Courier Service

If you require a speedy signed-for delivery that is fully tracked, choose the DX express delivery option during checkout. Thanks to their industry-leading service they provide our express service customers with a two hour delivery window, notified by SMS and email, so you don't have to wait in all day.

As well as keeping our customers informed at every stage of the journey, DX Express believes in maximising choice and convenience. That's why they provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits you. If you wish to reschedule, you can:

• Select an alternative delivery date
• Opt for a preferred delivery day
• Have the parcel left in a specified safe place

All these options are available to you via email, and SMS notifications, so when ordering please remember to add your mobile number so you can be in full control of your delivery.

When we sell to customers worldwide we have a delivery contract with DHL Worldwide and other freight companies which give us a competitive price. Short or folding items can be sent by Airmail which gives you a considerable saving. International services costs vary by country and the service options and charges will be shown at checkout. Unfortunately, any item over 60cm is too long to be sent by small packet Airmail so they have to be sent via a courier.

• European Courier Service is by DHL.
• Airmail is by Royal Mail, and goes if possible in your area, International Signed For Small Packet Post.
• International deliveries are by DHL Worldwide

DHL services are charged first volumetrically and then by weight, while Royal Mail Airmail services are charged by weight.

Please note: For international deliveries we are not responsible for any further duties or charges to be paid to the receiving country's Custom Officials. These have to be paid to DHL by the recipient and not by a third party buyer. 

The times stated are those promised by the delivery companies involved, but sometimes delays occur that are beyond our control. We cannot be held responsible for delivery delays occurring once goods leave our warehouse (e.g. due to inclement weather or vehicle/equipment breakdown). Naysmith Ltd will not accept any liability for late delivery of the goods and delivery time specified should be viewed as a guideline only.

• Standard Delivery which goes out by Royal Mail Tracked 48 generally takes 2 to 5 working days from despatch throughout the UK.
• Express Delivery will take 1 to 2 working days (Monday to Friday) from despatch for UK Mainland and Central London in normal conditions, 2 to 4 working days from despatch for the Scottish Highlands and Islands, UK Islands, Northern Ireland and Ireland. Deliveries are Monday to Friday Only.
• Next Working Day Delivery by 12noon, will only apply to orders received before 1pm Monday to Thursday, If we receive your order on Friday your order will be delivered on Monday by 1pm, Tuesday if it's a bank holiday, as Next Working Day Delivery does not deliver on Weekends or Bank Holidays.
• Saturday Delivery, whatever day you place your order delivery will be made on the following Saturday. Last orders must be placed by Friday 12noon, orders received after then will be delivered on the next following Saturday.
• DHL Europe Deliveries can take from 2 to 8 working days depending on the area. 1-2 Days to France and Germany, 3-4 days to Spain but further reaching destinations like Greece will take 7-8 workings days.
• DHL vary from anything from 1 to 15 working days depending on your location.
• Airmail will take 5 to 25 working days - Tracking information is dependent on destination.
   

Please note: For international deliveries we are not responsible for any further duties or charges to be paid to the receiving country's Custom Officials. These have to be paid to DHL by the recipient and not by a third party buyer. 

Royal Mail and Hermes have limited tracking. DX Express, DHL International services have full tracking. If you wish to track an item please check your mail box for your tracking details, or call 0345 602 3712 between 09:00 and 17:00 or email us for your tracking number.